Feedback from previous guests about their experience.
56%
liked the hotel and would stay again
5.6/10
Guest rating
Rooms
8.0
Location
8.6
Service
6.6
Dining
7.8
Guest reviews
5.6/10
based on 5 reviews
8.7
8.7/10 based on 375 reviews
Don
United States of America,
March
2025
5.2/10
My stay at New Sairme was quite enjoyable, with the stunning mountain views and delicious meals being standout highlights. However, the noise from weekend events was a significant drawback, making it less peaceful than I had hoped. Overall, it was a pleasant experience, but I wouldn't recommend it for a quiet getaway. 🌄🍽️
Rooms
7.0
The Deluxe Double Room was spacious and clean, featuring a comfortable shower and bed. However, I did find someone's toy car under the bed, indicating a slight oversight in housekeeping.
Service
6.0
The staff was warm and friendly, though I noticed that some were quite young and could use more training in the restaurant. Overall, they were responsive to my needs and tried their best to accommodate.
Location
8.0
The location is amazing, surrounded by mountains and nature trails. However, the hotel could do a better job of informing guests about nearby attractions, like the waterfall behind the hotel.
Dining
7.5
The meals at the restaurant were delicious and varied, starting my day off right with a satisfying breakfast. However, I found the service to be a bit slow, which detracted from the overall dining experience.
Facilities
8.0
The outdoor heated swimming pool was a highlight, especially under the stars. However, the noise from events on weekends made it less relaxing than anticipated.
Roger
United States of America,
March
2025
5.4/10
I really enjoyed my stay at New Sairme, especially the stunning mountain views that just took my breath away. The heated outdoor pool was such a gem, providing a relaxing vibe after a day of exploring. However, the service was a bit inconsistent, with some staff not fully trained, leaving room for improvement. Overall, a good experience with just a few hiccups.
Rooms
9.0
The room was spacious and clean, with a comfortable bed and an amazing shower that made my stay more enjoyable.
Service
7.0
Though the staff were friendly, service was sometimes slow and they seemed a bit inexperienced at times.
Location
9.0
The location was excellent, close to local attractions and just a short walk to the beautiful baths.
Dining
8.0
I found the food to be delicious with a rich menu of Georgian and European dishes that I truly enjoyed.
Facilities
8.0
The facilities were great—laundry services and a lovely outdoor pool made it easier to relax during my stay.
Michael
United States of America,
March
2025
5.0/10
I really enjoyed the stunning mountain views that surrounded the hotel, providing a amazing backdrop to my stay. although I found the restaurant service a bit lacking at times. The cleanliness of my room and the comfort of the bed were quite satisfactory, contributing to an overall pleasant experience. The heated outdoor swimming pool was a good feature, especially in the evenings when I could enjoy the ambiance.
Rooms
7.0
My room was spacious and clean, with a comfortable shower and bed, although it could have used more storage options.
Service
6.5
The staff was friendly and attentive, but I did experience some delays in restaurant service which could be improved.
Location
8.0
The location of the hotel was fantastic, with easy access to nature trails and local attractions, but it could be noisy during events.
Dining
7.5
The food was delicious, especially the breakfast with its variety—though occasionally the waitstaff seemed inexperienced and slow.
Facilities
7.0
I appreciated the heated outdoor pool and the beautiful gardens, but noise from events sometimes disrupted the relaxing environment.
Gerald
United States of America,
February
2025
6.0/10
My stay at New Sairme was a good escape with stunning mountain views and delicious food that truly stood out. I loved the heated outdoor swimming pool, especially in the evening, which offered a magical experience. However, the service could use improvement, as some staff lacked experience, which affected the dining experience at times.
Rooms
9.0
My room was big and clean, featuring a comfortable shower and bed that made my stay enjoyable.
Service
7.0
While the staff was friendly and tried their best to accommodate requests, I noticed some gaps in training that led to slower service during meals.
Location
9.0
The hotel's location was perfect, nestled amidst beautiful nature and close to the spa complex, making it a great base for relaxation and local exploration.
Dining
8.0
The restaurant served rich and tasty Georgian and European dishes, with standout items including grilled fish and excellent coffee, though service can be slow during busy times.
Facilities
9.0
The heated outdoor pool was a favorite feature, providing a relaxing spot along with well-maintained gardens and access to outdoor activities.
Joe
United States of America,
January
2025
6.6/10
I had a lovely stay, especially enjoying the stunning mountain views that surrounded the hotel. The heated outdoor pool was a good way to unwind. However, the room was a bit small and there were a few service hiccups that could be improved.
Rooms
8.0
My room was clean, contemporary, but a bit small for my liking. The third-floor view of the mountains was a definite highlight.
Service
7.0
While the staff was friendly and welcoming, I did experience some issues with communication at check-in. It seemed like there was confusion about my booking.
Location
9.0
The hotel's location was fantastic, just a short distance from the stunning baths and nestled in peaceful nature. Great for exploring local attractions.
Dining
9.0
I loved the dining options. The breakfast was really good, and the seasonal dishes at the restaurant were delicious.
Facilities
8.0
The hotel had solid facilities, including a warm pool that provided a magical evening experience. Plus, the gardens were beautifully maintained.